Policies

DG Services have policies and procedures governing how we conduct the following:

  • Alternative Dispute resolution (ADR)
  • Building and installation Standards
  • Customer Satisfaction and Complaint
  • Equality & Diversity
  • Environmental
  • Health & Safety
  • Personnel
  • Privacy or Data Protection
  • Sales, installation, & after sales

Alternative Dispute Resolution (ADR)

Where the Customer raises a complaint against the Company and agreement can't be reached informally, both parties can utilise the Alternative Dispute Resolution (ADR) procedure operated by Which Trusted Traders.

Building and Installation Standards

Before, during, and after, our installation/building process, DG Services are committed to observing applicable building and installation standards. We use DGS full time employees and where necessary, approved contractors for trade specific work, all working to a code of behaviour, and industry best practice.

Customer Satisfaction & Complaints

We monitor Customer satisfaction for every job we carry out and where a Customer expresses dissatisfaction we follow up to determine the cause. As required by our governing body FENSA, we have a Customer Complaints Procedure for Customers who may wish to raise a formal complaint against any part of their involvement with us. Customers can access this by contacting the office where it will be dealt with efficiently and fairly.

Equality & Diversity

As an employer, DG Services are committed to equality & diversity. We aim to provide:-

  • Equality of opportunity to all our employees and will not tolerate discrimination on grounds of gender, gender identity, marital status,
  • Sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, or any other grounds.
  • Treating our customers, colleagues and partners fairly and with respect
  • Promoting an environment free from discrimination, bullying and harassment, and tackling behaviour which breaches this providing support and encouragement to staff
  • Building in legislative requirements and best practice to all our service delivery and employee policies and procedures, and supporting these with appropriate training and guidance

Environmental

Although DG Services impact on environmental matters is considered minimal, we are committed to

  • Suppling and installing energy saving products and processes
  • Recycling waste product where appropriate
  • Conserving resources by ensuring that buildings and fittings are properly maintained

Health & Safety

DG Services are committed to observe all relevant HSE requirements. We observe a duty of care to our Customers, employees, Contractors, and anyone who may come into contact with our installation. Although there are a number of H & S procedures in place to cover our installation and other requirements, we engage the services of a third-party expert advisor where site specifics demand.

Personnel

We have a comprehensive range of personnel related procedures dealing with all aspects of HR matters.

Privacy or Data Protection

This website does not automatically collect any information from visitors, nor does it attempt to store data (‘cookies’) on your computer. Any information you provide in relation to enquiries, mailing list requests or purchases will only be used to enable us to respond effectively to your requirements, and advise you of future developments that may interest you. We do not sell, lease, share or distribute your details outside of our company; your details will not be passed to any other person or organisation. The only exception is where we are required by law to hand over your details and only when so ordered to do so by a court of law.

Sales, Installation and after sales

Our Commitment to You Our Customer! When you choose DG services for your home improvement work you can expect us to:

  • Quote you an all-in price with no hidden extras
  • Arrange a mutually convenient installation date with you
  • If requested, arrange for you to see previous similar work
  • Supply quality products from reliable and reputable suppliers
  • Installation by trained tradesmen to industry best practice standards
  • Ensure our products and installations comply with regulatory standards
  • Communicate with you throughout the installation
  • Carry out the work in a safe and professional manner
  • Remove debris resulting from the installation
  • On completion, carry out an inspection with you to ensure satisfaction
  • Respond in a courteous and timely manner to any subsequent queries