DG Services have policies and procedures governing how we conduct the following:
Where the Customer raises a complaint against the Company and agreement can't be reached informally, both parties can utilise the Alternative Dispute Resolution (ADR) procedure operated by Which Trusted Traders.
Before, during, and after, our installation/building process, DG Services are committed to observing applicable building and installation standards. We use DGS full time employees and where necessary, approved contractors for trade specific work, all working to a code of behaviour, and industry best practice.
We monitor Customer satisfaction for every job we carry out and where a Customer expresses dissatisfaction we follow up to determine the cause. As required by our governing body FENSA, we have a Customer Complaints Procedure for Customers who may wish to raise a formal complaint against any part of their involvement with us. Customers can access this by contacting the office where it will be dealt with efficiently and fairly.
As an employer, DG Services are committed to equality & diversity. We aim to provide:-
Although DG Services impact on environmental matters is considered minimal, we are committed to
DG Services are committed to observe all relevant HSE requirements. We observe a duty of care to our Customers, employees, Contractors, and anyone who may come into contact with our installation. Although there are a number of H & S procedures in place to cover our installation and other requirements, we engage the services of a third-party expert advisor where site specifics demand.
We have a comprehensive range of personnel related procedures dealing with all aspects of HR matters.
This website does not automatically collect any information from visitors, nor does it attempt to store data (‘cookies’) on your computer. Any information you provide in relation to enquiries, mailing list requests or purchases will only be used to enable us to respond effectively to your requirements, and advise you of future developments that may interest you. We do not sell, lease, share or distribute your details outside of our company; your details will not be passed to any other person or organisation. The only exception is where we are required by law to hand over your details and only when so ordered to do so by a court of law.
Our Commitment to You Our Customer! When you choose DG services for your home improvement work you can expect us to: