Privacy Policy

Privacy Statement for Customers

1.0 Why are we giving you this information?
A new General Data Protection law became effective in May 2018, and determines the manner in which companies manage Customer information.

2.0 What is a Privacy Statement?
A privacy Statement explains what information we hold about you, a potential Customer, or already a Customer, of DG Services, how we process it, how we protect it, and how long we retain it.

3.0 What Information do we hold about you?
Personal data includes title, name, address, phone and email (if applicable) details. This data will be used to process correspondence & documentation in relation to your enquiry and any subsequent order.
If you confirm you want to proceed as quoted, the following documents will be raised:-

  • Confirmed Sales Contract
  • Purchasing documents
  • Planning documents
  • Customer Quality questionnaire
  • Compliance and registration documents
  • Warranty documents

4.0 Who do we share your information with?
By agreeing to our quotation you are also consenting to your personal data being shared with third parties for the purposes of:-

  1. carrying out a dimensional survey of your property to enable manufacturing
  2. processing manufacturing of doors, frames, and glazing
  3. processing installation work by DGS operators and trade specific contractors
  4. registering your installation to fulfil warranty requirements
  5. fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations.

You will also be requested to complete a ‘quality of service’ review by our endorsementbody ‘Which Trusted Traders’ that asks for your personal details. This is entirely voluntary.

Because we encourage and value Customer feedback, we also request that you complete our own in-house quality questionnaire. This information is used to evaluate our performance.

Only your name and contract number appear on this sheet and again it is purely voluntary. We do not share your information with third parties for the use of cold calling, marketing, or sales purposes. We do not post your information on any social media sites.

Occasionally, we may wish to use a photograph of your completed installation for inclusion on the DG Services website or advertising media, but any identifying features will be removed, and we will also seek separate, explicit, written, consent from you before doing this.

5.0 How long do we keep your information?

In essence, we only keep your information as long as we need to for processing your order and to service any subsequent warranty claims, so retention periods are 11 years from installation date.

If you choose not to accept our quotation, we will delete your details from our system within 6 months of your enquiry.

Hard copy documents and records will be shredded by a registered, secure, shredding Company on completion of retention period.

6.0 How do we protect your data?

Paper files are kept in locked metal filing cabinets.
Computer files are password protected.

7.0 What are your rights and our responsibilities?
Your privacy is important to us so you have the right to expect we shall not use your information for purposes other than stated.